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Delivery & Returns

You can find all information regarding delivery, returns and exchanges below. If you have any questions, please feel free to  contact us.

Delivery


Christmas Delivery & Returns

We've extended our Returns Policy for Christmas 2017. Orders placed from 5th December 2017 can be returned up until 21st January 2018 and are subject to our returns policy.

Make sure you don't miss the last posting dates before Christmas. If you have any questions please don’t hesitate to contact us info@kapadavintage.co.uk.

Last Order Dates for the UK:

Wednesday 20th December 2nd Class and Royal Mail Signed For®
Thursday 21st December Royal Mail Special Delivery Guaranteed®
Last Order Dates for International Delivery:
Saturday 2 December Africa, Middle East
Wednesday 6 December Cyprus, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia)
Thursday 7 December Caribbean, Central & South America
Saturday 9 December Greece, Australia, New Zealand
Wednesday 13 December Czech Republic, Germany, Italy, Poland
Thursday 14 December Canada, Finland, Sweden, USA
Friday 15 December Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Saturday 16 December Belgium, France, Ireland, Luxembourg

U.K. Standard Royal Mail 2nd class signed for

Standard U.K. delivery is £4.00 (3 working days) 

Free U.K. delivery for orders £30 and over (3 working days)

U.K. Next Day Royal Mail special delivery 

Next day is £8.00 (guaranteed next working day as long as the order is place before 2pm)

Europe Royal Mail Tracked and Signed for

International Tracked & Signed for delivery £10.00 (6 working days)

Rest of World Royal Mail Tracked and Signed For

International Tracked & Signed for delivery is £15.00 (10 working days)

Delivery Information

Delivery times are given as an indication but cannot be guaranteed by Kapada Vintage. Delivery times may occasionally be subject to delays outside of Kapada's control such as force majeure (e.g. bad weather conditions, strike action), for which Kapada cannot be held responsible. If you still have not received your order within the time stated, please contact us at orders@kapadavintage.co.uk with your query and order number.

International delivery Terms & Conditions

For European delivery please select Europe Tracked & Signed for at the checkout. For Rest of World countries please select ROW Tracked & Signed for at the checkout. If the wrong delivery method has been selected for your delivery address the order will be cancelled. 

Returns


We hope that you will be delighted with your Kapada Vintage order. However, if you are not completely satisfied you can return it to us in its original condition, for a refund within 28 days of purchase. Please note the return postage is paid for by you the customer.

To return your order please fill out the returns form that was sent with your purchase if you no longer have it you can download it here

Please use the Kapada return address label provided on your returns form. If you do not have this, the address for returns is:

KAPADA VINTAGE 

RETURNS

15

ASHFORD ROAD

OLD TOWN

SWINDON 

WILTSHIRE, U.K.

SN1 3NT

Please remember that the goods are your responsibility until they reach us. Kapada will not issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit.

We recommend that you obtain PROOF OF POSTAGE from the Post Office (which is free) when you return the item, or use a tracked or signed for service to ensure its safe arrival with us. Should your returned item not arrive back with us, you will need Proof of Postage in order for you to make a claim for the missing item with Royal Mail. Although we will try our best to help you locate your missing return, Kapada reserves the right not to issue a refund if the returned item does not reach us.

You will need to allow up to 7 working days for your returned item to reach us, so please ensure you allow enough time for your item to reach us within the 28 day returns period.

 Exchanges


Unfortunately we do not offer any exchanges as all our items are one off and unique, if you have any questions please email returns@kapadavintage.co.uk.

FAQ's


How do I know you've received my order?

You will receive a confirmation email once you have submitted an order. If you have not received this please check your junk box and then email us at orders@kapadavintage.co.uk and we'll be happy to assist. 

Can I track my order?

You will receive an email once your order has been dispatched, this will have a tracking number in it which you can then paste into the Royal Mail tracking website. If you can't find yours please email us at orders@kapadavintage.co.uk and we'll be happy to track it for you.

What are Kapada's hours of business?

We work 9am - 5pm Monday to Friday all orders are posted before 2pm. 

Special request?

We're happy to help with anything you're looking for or if you need something straightaway we will always try to assist you so just get in touch or email us info@kapadavintage.co.uk.

How does Kapada's sizing work?

All our items are vintage and therefore unique. We measure the entire item and list these measurements in the product description. We measure pit to pit, inside sleeve and the length. Some vintage items differ from their label size so where this is the case we will list what size it actually is. If you're ever unsure just get in touch

Got another question?

Contact us or email info@kapadavintage.co.uk.