FAQ

Frequently asked questions

HOW DO I KNOW YOU'VE RECEIVED MY ORDER?


You will receive a confirmation email once you have submitted an order. If you have not received this please check your junk box and then email us at orders@kapadavintage.co.uk and we'll be happy to assist.




CAN I TRACK MY ORDER?


You will receive an email once your order has been dispatched, this will have a tracking number in it which you can then paste into the Royal Mail tracking website. If you can't find yours please email us at orders@kapadavintage.co.uk and we'll be happy to track it for you.




WHAT ARE KAPADA'S HOURS OF BUSINESS?


We work 9am - 5pm Monday to Friday (online) all orders are posted before 2pm. Our Swindon shop opening hours are: Monday - Closed Tuesday - 10.30 - 16.30 Wednesday - 10.30 - 16.30 Thursday - 10.30 - 16.30 Friday - 10.30 - 16.30 Saturday 10.30 - 16.30 Sunday - Closed




SPECIAL REQUEST?


We're happy to help with anything you're looking for or if you need something straightaway we will always try to assist you so just get in touch or email us info@kapadavintage.co.uk.




HOW DOES KAPADA'S SIZING WORK?


All our items are vintage and therefore unique. We measure the entire item and list these measurements in the product description. We measure bust, inside sleeve and the length. Some vintage items differ from their label size so where this is the case we will list what size it actually is. If you're ever unsure just get in touch.




DISCOUNT CODE?


If you'd like to sign up to our newletter you will recieve a 15% discount code to use on your first order. Sign up here. Please note this code cannot be used on workshop tickets.




GOT ANOTHER QUESTION?


Contact us or email info@kapadavintage.co.uk.




DELIVERY INFORMATION


You can find all of our delivery infomation here




WHAT'S YOUR RETURNS POLICY?


You can return your order to us within 14 days either via post or to the shop. Find out all the information for our returns policy here




CAN I ORDER ONLINE AND COLLECT AT THE SHOP?


We off FREE click and collect from our store in Old Town, Swindon. Just choose click and collect at the check out when placing your order. You'll then recieve an email when your order is ready for collection. Usually within 1 working day. You can find out more here.




DO YOU SELL GIFT VOUCHERS?


Yes. We sell gift vouchers in any amounts. They are purchased as eGift Cards and can be used online or in store. You can purchase one here.




HOW DO I REDEEM A GIFT VOUCHER


To redeem your gift voucher online just enter the last 4 digits of your eGift card code (this can be found in the email you've recieved with your voucher) at the checkout in the promo code box. You can find all the voucher information here. To redeem your gift voucher in store just show your eGift card code at the till